The Beacon Health Group
52 Maldon Road, Danbury, Chelmsford, England, CM3 4QL Also known as: The Mountbatten House Surgery, The Danbury Medical Centre
265
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Beacon Health Group
2014-11-07
Person
5
5
0
Written by a patient
Written by a patient 7th November 2014
Reception staff are very positive and not obstructive in any way. It is always possible to see an appropriate medical professional quickly in a genuine health emergency.
11th December 2014
Response from The Beacon Health Group
Thank you for taking the time to leave feedback. It's great to receive such positive comments.
The Beacon Health Group
2014-10-28
Person
4
5
0
Written by a patient
Written by a patient 28th October 2014
The doctors keep changing, I've been a patient since i was born and the doctors rarely changed. I hope some regular doctors stay with the practice so it does not lose the familiar community feel.
The telephone service asks to select a number for your call to be directed to the right person. I've tried it in my mobile and a landline but the number option doesn't work and carrys on talking through the options.
I have to wait until it automatically diverts me to reception at the end of the recorded message. Can take a while to listen to all this just to get through to someone.
11th December 2014
Response from The Beacon Health Group
Thank you for taking the time to leave feedback. We have been very fortunate in employing three new Doctors who we hope will stay with us for a period of time. However, as in most professions these days, people rarely stay indefinitely in the same job. We have also updated the telephone system recently and patients can now choose the option they require as soon as they hear it rather than wait for the whole message to play. I hope my response has clarified your comment, however should you require any further information please don’t hesitate to contact me.
The Beacon Health Group
2014-10-27
Person
5
5
0
Written by a patient
Written by a patient 27th October 2014
The staff, both medical and lay, are kind, caring and very friendly. I couldn't rate them highly enough and I am so grateful that my husband and I are under their care.
27th March 2015
Response from The Beacon Health Group
Thanks for taking the time to leave feedback. The Team work hard to provide a good service and it’s nice to have that acknowledged.
The Beacon Health Group
2014-10-16
Person
4
5
0
Written by a patient
Written by a patient 16th October 2014
Doctors and nursing staff are always helpful and friendly. Things are explained clearly and you never get the impression of being rushed. Sometimes it is not easy to get an appointment as soon as you would like but at other times you are fitted in instantly. Overall a high standard of care and satisfaction.
27th March 2015
Response from The Beacon Health Group
Thanks for taking the time to leave feedback. We have recently reviewed our appointment system and are now offering more appointments that can be booked in advance. I hope you find the appointment system easier to use now. Should you wish to discuss this matter further please do not hesitate to contact me at the Surgery – Mrs Bernadette Curtis, Practice Manager.
The Beacon Health Group
2014-10-14
Person
4
5
0
Written by a patient
Written by a patient 14th October 2014
I have found the doctor, nurses and reception staff to be professional and they have always been helpful with appointments wherever possible. Can't honestly think of a way to improve the quality of support and care that I have experienced since I moved to Chelmsford in 2004.
27th March 2015
Response from The Beacon Health Group
Thank you for taking the time to leave feedback. The Team work hard to provide a good service and it's great to have that acknowledged.
Resources
Short link to review The Beacon Health Group: http://iwgc.net/eb8rg